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Meet The Team

Why can you trust us? 

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  • Assistants have access to world class training and round-the-clock support from leadership

  • We recognize that our work represents your business as well as our own and we promise to put quality first every time

  • Our founder has: 

    • Ten years of experience hiring, training, and managing globally distributed teams 

    • Met 50% of the team in real life 

    • Worked with everyone on the team for at least two years, most for three or more years, and some for ten years

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Layne Martin

Founder

  • Globally distributed operations

  • Empathetic leadership 

  • Building structure and clarity from chaos

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Sienna Castro

  • CRM management and QA

  • Compliance

  • Root cause analysis

  • Customer support

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Oana Podgornai

  • Data quality assurance

  • Training

  • Recruiting

  • Negotiation

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Adriel Naomi Loremas

  • CRM management

  • Research

  • Quality assurance

  • Emergency response

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Sheila Diopenes

  • Data quality assurance

  • Lead generation

  • Research

  • Workflow Management

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Kristelle Fallarme

  • Customer support

  • Medical billing

  • E-commerce management

  • Quality assurance 

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Ainzleigh Tyrell Dy

  • Documentation management

  • Dispute resolution

  • Data quality assurance

  • Billing & collections

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Vlad Serbaneci 

  • Quality assurance analysis

  • Software QA testing

  • Interpretation (Romanian language)

  • Data quality management

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Oladipo Ibikunle 

  • Technical support

  • Leadership

  • KPI management

  • ​Knowledge base development

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Daniel Temeng

  • MA International Economics

  • Research

  • Customer support

  • Data quality management

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Aldrin Loremas 

  • Lead generation

  • Team leadership

  • Data quality assurance

  • Data structuring

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Dibbee Canete

  • Business operations & management

  • Property management

  • Recruiting

  • Lead generation

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Herbert Espeña

  • Accounting

  • Financial management

  • Tax compliance

  • Marketing

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Erroll Loremas

  • Payroll 

  • Lead generation

  • Quality assurance

  • ​Legal customer support

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Rica Casumpang

  • Bilingual (English & Spanish)

  • Customer support

  • Research 

  • Organization

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Anke Kwachenera

  • Customer support and engagement 

  • Social media management

  • Instruction and tutoring 

  • Public relations

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Sheba Mandajuyan

  • Customer support

  • Travel safety & compliance

  • Real estate sales

  • Accounting

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Ionut-Alexandru Ana

  • Sales

  • Automotive engineering

  • Logistics & traffic safety

  • Data quality management

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Lynda Kawe Komugisha

  • Social media management

  • Finance & accounting

  • Travel coordination

  • Executive support

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